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Real Emergency calls

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‘Real Emergency Calls’ takes a look inside an emergency service centre in Philadelphia USA, which receives 3 million life-threatening calls annually. The operators coordinate police, emergency and fire-fighter teams with priority code systems, electronic locator maps and cutting-edge technology. ‘Real Emergency Calls’ tells the stories of real heroes who are on the phone daily with people in need of emergency help. The calls are recorded so future operators can learn what to do in an emergency. These powerful human dramas are captured on tape, revealing the heroism of the emergency operators and the courage of those calling out for help. Combined with interviews of those involved, these dramatic stories unfold exactly as they are experienced.